Emirates is funding over $2 billion to improve its inflight customer experience, including a programme to retrofit over 120 aircraft with the new interiors,an array of other service improvements across all cabins starting in 2022. Tim Clark, President of Emirates Airlines, stated, “While others respond to sector pressures with cost cuts, Emirates is operating against the grain and investing in furnishing ever better experiences to our customers.” The article contains Emirates Invested Over $2bn to Enhance On-board Experience.
He said, “Now we’re rolling out a series of intensive programmes to take Emirates’ signature inflight experiences to the next level.” Some of Emirates’ latest projects include elevated meal options, a brand new vegan menu, a movie-in-the-sky experience, latest cabin interior, sustainable choices, and a great approach to the little touches that make travel unforgettable.
However, Emirates has collaborated with Ecole hôtelière de Lausanne, world’s top hospitality management school, to craft the Emirates Hospitality strategy and boost inspiring customer experiences. Emirates Cabin Crew has already begun hiring in intensive training programmes that deliver the four service pillars, excellence, attentiveness, innovation, and passion.
The most significant investment is a vast and record-breaking refurbishment of the aircraft fleet interiors, where cabins will be retrofitted with reupholstered seats, paneling, flooring, and other cabin features. In addition, every cabin class will be refreshed and new Premium Economy cabins installed. After the retrofit, Emirates will have 120 aircraft offering Premium Economy seats and enhanced interiors and features across all other cabins. Emirates now functions 21 weekly flights to Dhaka and via Dubai offers convenient connections to nearly 130 destinations across six continents. In addition, Emirates is the only airline that proffers First Class service from Dhaka.
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