The InCAP

Customer Relationship Management (CRM) is an essential strategy for businesses striving to foster strong customer relationships, enhance satisfaction, and drive long-term success. By effectively managing customer interactions and leveraging data, organizations can unlock value and build lasting connections. This report delves deep into CRM, offering insights, examples, and case studies to provide a comprehensive understanding. What is Customer Relationship Management...

The business environment in Bangladesh is undeniably dynamic and competitive, demanding exceptional vision and adaptability from its leaders. In this arena, Md. Quamrul Hassan stands as a luminary whose innovative approach and strategic foresight have not only redefined industries but also set new benchmarks for leadership excellence. His remarkable career, spanning over two decades, is a testament to his...

Dhaka, BangladeshDecember 12, 2024 ACCA Bangladesh celebrated its prestigious New Member Ceremony, formally welcoming 28 newly qualified ACCA members and 44 new ACCA Fellows (FCCAs) into its professional network. The event featured Mr. Dan Pasha, Country Director of Trade and Investment at the British High Commission, as the Chief Guest, alongside distinguished leaders from the corporate sector, academia, financial institutions,...

While some businesspeople, like Tiffany Ashley Bell, redefine success by addressing urgent social issues, others are renowned for building profit-driven empires. Bell, the founder and executive director of The Human Utility, exemplifies how entrepreneurship can blend innovation and compassion to make a lasting impact. With a mission to provide water to families in need, her work demonstrates the power...

The United States Agency for International Development (USAID) has committed over $200 million in new aid to bolster Bangladesh’s interim government in driving the nation’s development, empowering its youth, and reinforcing democratic governance. This milestone agreement, signed between USAID and the Economic Relations Division (ERD) at the State Guest House Padma in Dhaka, underscores the shared vision of fostering...